Effective Date: 06 July 2023
- Information We Collect:
1.1 Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other contact details when you contact us via email, phone, or any other means of communication.
- Use of Information:
2.1 We may use the personal information we collect to:
- Respond to your inquiries and provide you with information or services you request.
- Communicate with you about our products, services, and promotions.
- Process orders, fulfill transactions, and provide customer support.
- Improve our website, products, and services based on your feedback and preferences.
- Protect our legal rights and prevent fraudulent activities.
2.2 We may use usage information to:
- Monitor and analyze trends, usage, and activities in connection with our website.
- Customize and enhance your experience on our website.
- Diagnose and troubleshoot technical issues.
- Ensure the security and integrity of our website.
- Disclosure of Information:
3.1 We may share your personal information with trusted third parties who assist us in operating our business, providing services to you, or carrying out transactions on our behalf (e.g., payment processors, shipping providers).
3.2 We may also disclose your personal information:
- To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- To protect our rights, privacy, safety, or property, or that of our customers, employees, or the public.
- In connection with any merger, acquisition, sale of assets, or other business transaction.
- Data Security:
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Choices:
You have the right to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications. Please note that even if you opt-out, we may still send you non-promotional messages related to your inquiries, transactions, or our ongoing business relationship.
- Links to Third-Party Websites:
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
- Children’s Privacy:
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have inadvertently collected information about a child, please contact us so that we can promptly delete it.
- Contact Us:
VA Tungsten Address: 54 Adelaide Tambo Dr, Durban North, Durban, KZN, 4001 Phone: +27 (31) 205 0319 Email: Sales@va-tungsten.com
We will make every effort to address your inquiries and resolve any concerns you may have regarding the privacy and security of your personal information.